A Rendez-Vous Mont-Tremblant vacation specialist will contact you in the weeks prior to your arrival to obtain your approximate time of arrival and assist you on all matters concerning your stay.

CHECK-IN / CHECK-OUT

All guests staying with Rendez-Vous Mont-Tremblant must register and collect keys on arrival and drop off keys on departure at the check-in office located at: 
6385 Montée Ryan
Mont-Tremblant, Québec, 
Canada J8E 1S5 
Road directions

ARRIVAL AND DEPARTURE TIME

Check-in time: 5:00 PM
Check out time: 11:00 AM

The check-in office is open 24 / 7

Arrive early and leave late…
Because we love to give you more! When the property is not rented the night before your arrival or after you departure we offer you the possibility to make your stay a little longer. If you would like to arrive earlier than 4 pm, please contact us the day before to confirm the possibility. To leave after 11 am please contact us the day of your departure.

HOURS OF OPERATION:

8:00 AM to 9:00 PM

PAYMENT POLICY

Payment by credit card: Visa, MasterCard or American Express. We do not accept payment by cheque.

DEPOSIT POLICY

Regular season       

One night deposit (including taxes) is due at the time of the reservation. The balance, including all taxes and activities is due 14 days prior to your arrival. 

High Season

(December 23, 2016 to January 7, 2017 / August 16 to 21, 2017 / December 22, 2017 to January 6, 2018 / August 15 to 20, 2018)

One night deposit (including taxes) is due at the time of the reservation. The balance, including all taxes and activities is due 30 days prior to your arrival. 

 

CANCELLATION POLICY

Regular season:

For any cancellations or changes made to your reservation:
More than 14 days prior to arrival: charge of $50 plus tax
Between 8 & 13 days of your arrival: 50% of the total amount of non-refundable
7 days or less of your arrival: 100% of the total amount of non-refundable
Rendez-Vous Mont-Tremblant will make every effort to rebook the condo and will reimburse the client for all nights that could be resold with the exception of first night deposit.

High Season

(December 23, 2016 to January 7, 2017 / August 16 to 21, 2017 / December 22, 2017 to January 6, 2018 / August 15 to 20, 2018)

For any cancellations or changes made to your reservation:
More than 30 days before your arrival: charge of $50 plus tax
30 days or less of your arrival: 100% of the total amount of non-refundable
Rendez-Vous Mont-Tremblant will make every effort to rebook the condo and will reimburse the client for all nights that could be resold with the exception of first night deposit.

SECURITY DEPOSIT POLICY

A signed pre-authorization on a valid credit card is required at check-in. Personal cheques are not accepted. The pre-authorization will be voided 8 days after arrival date, provided there is no damage, missing inventory or excessive cleaning required on departure of the vacation home. Security deposits are between $500 and $1500 depending on property reserved.

• 1 bedroom: $500
• 2 bedrooms: $750
• 3 bedrooms: $1000
• 4 bedrooms: $1250
• 4 bedrooms + Den: $1500

Extra deposit security

If your dog will be joining you (see dog friendly policies) RVMT will take an extra security deposit of $1000 in case of damage or extra cleaning, if required. If the damage exceeds the amount of the security deposit, you will be held responsible to pay the remainder of the cost.

MINIMUM AGE REQUIREMENT

On behalf of owner’s, RVMT requires that guests be a minimum of 25 years of age unless accompanied by a parent and provide a valid credit card imprint as a security deposit upon check-in. 

LIMIT OF LIABILITY

Rendez-Vous Mont-Tremblant acts a rental manager for property owners and accepts no liability on their behalf. Rendez-Vous Mont-Tremblant reserves the right to transfer guests to an equivalent property at its discretion, if the one reserved becomes unavailable. Rendez-Vous Mont Tremblant cannot be held responsible for temporary interruptions of electricity, telephone, internet, water or cable service, common area hot tub / pool or any other unforeseen situation outside of Rendez Vous Mont Tremblant’s control.

MAXIMUM NUMBER OF GUESTS

Each property can accommodate a maximum number of guests. When making your reservation you need to mention the exact number of people who will be staying in the unit and notify us in the event of any changes. Rendez-Vous Mont-Tremblant reserves the right to refuse or interrupt service to any customer that violates this policy.

  • 1 bedroom: maximum. 4 people
  • 2 bedrooms: maximum 6 people
  • 3 bedrooms: maximum 8 people
  • 4 bedrooms: maximum 10 people

A charge of $10 per person, per night for use of the sofa bed. Maximum 1 adult per sofa bed. 18 years and younger – no fee.
** Some properties do not offer a sofa bed, therefore the maximum number of people will be reduced. Please refer to the description of the property

SMOKING

All units are non-smoking. Possible penalty of $300 + cleaning fees. 

By virtue of the law against smoking it is strictly forbidden to smoke within 9 m of all doors, windows and air intakes. Any offender is liable to a fine of to $1,500.

 

RATES/TAXES

All accommodation rates are in Canadian dollars and are subject to the 3.5 % lodging tax, 5% tax (goods and services tax) and 9.975% (Quebec sales tax).

HOUSEKEEPING

Rendez-Vous Mont-Tremblant will provide a mid-week clean for any stay that is 7 nights or longer. Mid-week clean includes changing all linens and towels, vacuum and removal of garbage. Full clean and laundry is provided at checkout. Daily housekeeping is available by request for a nominal fee ($). 
Vacation home offer’s fully equipped kitchens and are to be maintained by the guests. Extra housekeeping charges may apply if a unit is left in an excessively messy state.

INCLUDED IN VACATION HOME

All condos and homes are supplied with towels, bed linens, hand, dish and dishwasher soap, toilet paper, garbage bags, coffee filters, salt, pepper and sugar. We suggest you bring your bath products (soap & shampoo), paper towels, laundry soap and other products that you deem necessary. Please plan to bring your beach towels in the summer.

PARKING

Each property has at least one free reserved parking space. Some properties have more than one private parking, please refer to specific property description. Note that some complexes also offer visitor parking, a parking pass will be given at check-in.

DOG FRIENDLY VACATION HOMES

We love our four legged pals but there are some rules to bringing your dog on vacation.
Our policies on dog-friendly homes are: 

  • Must be non-shedding
  • Must be less than 30 pounds
  • Must be clean and well-trained
  • Must not sit or lie on the furniture
  • Must not be left alone, to bark or cry the time away
  • Food and water dish must be placed on a tiled floor
  • Must be kept on leash outside

Owners are responsible to clean up after their dog.

$75* fee, plus taxes, for your dog-friendly stay

*$10 per dog will go to the non-lucrative organisation SPCA Laurentides-Labelle, one of the only animal adoption center without non-necessary euthanasia in Quebec. 

DOG FRIENDLY PROPERTIES:

Tremblant-Les-Eaux : 201-2205-4 and 207-5
Le Plateau : 214-3218-3226-3210-3, 240-3210-2

RVMT takes a security deposit of $1000 in case of damage or extra cleaning, if required. If the damage exceeds the amount of the security deposit, you will be held responsible to pay the remainder of the cost.
We love dogs - Please respect our policies in order to ensure that dog’s will continue to be welcome in our homes! Thanks!

BABY EQUIPMENT RENTAL

Rendez-Vous Mont-Tremblant can organize baby equipment rental for you. The equipment is delivered directly to your unit before your arrival.

FIREPLACE

Each holiday home has a wood or gas fireplace. Fireplaces use is permitted year-round. We offer one free artificial fire log per night of stay beginning at Canadian Thanksgiving and ending at Easter Weekend. You have the option to purchase additional artificial logs or a bag of natural wood.

BBQ

Each holiday home has a gas barbecue during the summer only. The BBQ’s are opened from Easter until Canadian Thanksgiving.

The Altitude & Equinoxe condos offer the BBQ all year-round.

OUTDOOR POOL AND SPA

Some of our holiday homes offer access to an outdoor swimming pool and/or hot tub. Pools are generally open from June 24 to August 27. For the schedule of the outdoor spa, please refer to the complex page. Rendez-Vous Mont-Tremblant is not responsible for schedules of swimming pools and outdoor spas, which can be modified without notice.

FREE ACTIVITIES INCLUDED

Winter
First Track ticket
Evening sliding & tubing
Rental of skates on the mirror Lake

Summer
Unlimited access to the panoramic Gondola
** The activities subject to change without notice

 


24/7 Guest Support
Eastern Standard Time

6385 Montée Ryan
Mont-Tremblant, Québec
Canada J8E 1S5
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