Plateau 202-01

感谢您分享您的入住体验。很抱歉此次住宿没有达到您的预期，尤其是厨房设备不齐全，影响了您和家人自己做饭的计划，同时浴室水龙头出现故障也给您带来了不便。您提出的意见非常合理，我们也会加强入住前对房屋及各项设施的检查，确保设备处于正常可用状态。感谢您将这些问题告知我们，这些反馈对我们改进服务非常重要。希望未来还有机会接待您，并为您提供更加舒适、

Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed the beautiful Mont Tremblant area, the apartment’s spacious layout, convenient location, waterfall view, and strong water pressure in the showers. We’re sorry to hear that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the cleanliness, carpets, BBQ, bedding comfort, and the shower issue. These details are important, and we will share your feedback with our teams to help identify areas where improvements can be made. We also appreciate your suggestions regarding clearer information about the property, such as maps, pool directions, and contact details. We understand how helpful it can be to have these resources readily available during your stay. Regarding air conditioning, we understand that comfort during warmer periods is important. We have noted your feedback and will take it into consideration as we continue evaluating ways to improve the guest experience. Thank you again for your honest comments. We’re disappointed that your stay did not fully meet your expectations, but we appreciate the opportunity to learn from your experience and continue improving.

We're so pleased everything met your expectations and we'd love to welcome you back when you find yourself in the Tremblant area again, Ben!