Plateau 202-01

Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed the beautiful Mont Tremblant area, the apartment’s spacious layout, convenient location, waterfall view, and strong water pressure in the showers. We’re sorry to hear that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the cleanliness, carpets, BBQ, bedding comfort, and the shower issue. These details are important, and we will share your feedback with our teams to help identify areas where improvements can be made. We also appreciate your suggestions regarding clearer information about the property, such as maps, pool directions, and contact details. We understand how helpful it can be to have these resources readily available during your stay. Regarding air conditioning, we understand that comfort during warmer periods is important. We have noted your feedback and will take it into consideration as we continue evaluating ways to improve the guest experience. Thank you again for your honest comments. We’re disappointed that your stay did not fully meet your expectations, but we appreciate the opportunity to learn from your experience and continue improving.

We're so pleased everything met your expectations and we'd love to welcome you back when you find yourself in the Tremblant area again, Ben!