Équinoxe 154-02

Vielen Dank für Ihre wunderbare Bewertung! Wir freuen uns sehr, dass Sie die herrliche Aussicht, die Einrichtung und die Ausstattung so genossen haben. Es war uns eine Freude, Sie bei uns zu begrüßen, und wir hoffen, Sie bald wieder willkommen heißen zu dürfen!

Thank you for taking the time to share your experience. We’re truly sorry that your stay did not meet your expectations, especially after having visited Mont-Tremblant for many years. We sincerely apologize for the condition of the sofa bed and mattress. We understand how disappointing and frustrating it must have been to find that the sofa was not usable and that the mattress did not provide the comfort you expected. These are certainly not the standards we want for our guests. Your comments have been taken seriously and will be shared with the appropriate team for review and follow-up. We appreciate you bringing these issues to our attention and regret that we did not provide the quality of accommodation you deserved.

Thank you for the wonderful feedback! We’re so glad you enjoyed the peaceful setting and beautiful views. We hope to have the pleasure of welcoming you back again soon!

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet the standards you have come to expect, especially as a returning guest who has been visiting the Equinox for many years. We sincerely apologize for the issues you encountered with the bedding, cleanliness, BBQ condition, leaky faucet, and fireplace area. These concerns are not reflective of the experience we aim to provide, and we understand how disappointing it must have been to notice these issues during your stay. Your comments have been shared with our team and will be reviewed with the appropriate parties to address areas where improvements are needed. We greatly appreciate your loyalty over the years and regret that this visit did not provide the same level of comfort and quality you previously enjoyed. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide the experience you have come to expect from the Equinox.

Thank you for your feedback about your recent stay at L'Equinoxe. We apologize for the issues you encountered with the unit's condition and amenities. We'll work to address these promptly and consider your suggestions for improving our guest experience. We appreciate your input and hope to welcome you back for a better stay in the future.