Équinoxe 154-06

Thank you for taking the time to rate your stay. We’re sorry to see it did not fully meet your expectations, and we appreciate your feedback as we continue working to improve the guest experience.

Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent stay in the 3-bedroom suite did not meet the standards you have come to expect, especially as a long-time returning guest of the Equinox. We sincerely apologize for the issues you encountered, including the ants in the kitchen, the BBQ condition, the broken ice maker, the condition of the living room cushions, the mattress, and the dining chairs. We understand how frustrating it must have been to experience these concerns throughout your stay, particularly after many years of choosing to return to our property. Your feedback has been shared with the appropriate teams so these concerns can be reviewed and addressed. We recognize the importance of maintaining well-equipped, comfortable, and properly maintained suites for our guests, and we appreciate you bringing these matters to our attention. We are very sorry that this visit left you feeling disappointed and that it affected your decision to return. We truly value the loyalty you have shown over the years and hope there may be an opportunity in the future to provide you with the quality of stay you have come to expect from the Equinox.

Thank you for sharing your rating of your recent stay. We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

Thank you for sharing your rating of your recent stay. We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

Merci beaucoup pour vos commentaires ! Nous sommes ravis que vous ayez apprécié la propreté du condo et la magnifique vue sur le lac. Nous prenons bonne note de votre remarque concernant le matelas afin d’y remédier. Au plaisir de vous accueillir de nouveau !

We appreciate your feedback! We would be delighted to have you visit us again!

Thank you for your rating, Tim! We always welcome constructive feedback and would love to hear any further ideas you may have. Please do not hesitate to contact us if you need anything else. We hope to host you again!

Thank you for the fantastic review, Anna! We're thrilled to hear you enjoyed the location and views. We hope to welcome you back in the future!

Thank you for your positive feedback about our clean and comfortable accommodations, and we're delighted you enjoyed the ski-in/ski-out experience despite the lack of snow. We apologize for any inconvenience during your check-in process regarding the garage door access. We'll address this with our staff to ensure a smoother experience for future guests. Your comments are valuable to us, and we hope to welcome you back for an even better stay in the future!

Thank you for sharing a review of your recent experience. Our team here at Rendez-Vous Mont-Tremblant, is committed to providing high-quality guest experience, and we’re thrilled to hear that we made a good impression on you, and more! We hope you’ll visit us again soon!

Thank you for your review! We are happy you loved the unit and all it had to offer. We are sorry for the inconvenience the work in the area caused you on your stay. Please know we aim to be as transparent as possible regarding renovations and construction in the area, and pass along all we know to our guests.

Thank-you for your review! We look forward to having you stay with us again in the future!

Hello Jacques, Thank you for your kind review! We're so pleased to hear you enjoyed your stay, and we look forward to welcoming you back again in the future!