Équinoxe 154-06

Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent stay in the 3-bedroom suite did not meet the standards you have come to expect, especially as a long-time returning guest of the Equinox. We sincerely apologize for the issues you encountered, including the ants in the kitchen, the BBQ condition, the broken ice maker, the condition of the living room cushions, the mattress, and the dining chairs. We understand how frustrating it must have been to experience these concerns throughout your stay, particularly after many years of choosing to return to our property. Your feedback has been shared with the appropriate teams so these concerns can be reviewed and addressed. We recognize the importance of maintaining well-equipped, comfortable, and properly maintained suites for our guests, and we appreciate you bringing these matters to our attention. We are very sorry that this visit left you feeling disappointed and that it affected your decision to return. We truly value the loyalty you have shown over the years and hope there may be an opportunity in the future to provide you with the quality of stay you have come to expect from the Equinox.

Thank you for your positive feedback about our clean and comfortable accommodations, and we're delighted you enjoyed the ski-in/ski-out experience despite the lack of snow. We apologize for any inconvenience during your check-in process regarding the garage door access. We'll address this with our staff to ensure a smoother experience for future guests. Your comments are valuable to us, and we hope to welcome you back for an even better stay in the future!